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Jack Williams
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Jack Williams
Former President & COO
Royal Caribbean Cruises Ltd.
Miami, FL


Dear Tom:

“It has now been over a year since we contracted with you to provide a number of consulting services for both Royal Caribbean International and Celebrity Cruises. Your ongoing recommendations on how we could benefit from an improved relationship with Cruise Critic has not only allowed us to capitalize on a whole new revenue stream, but it has also accelerated a cultural transformation on how this company must be in the forefront of Internet technology, and the large communities that are being formed by this technology. The recommendations you have made are not only good business from a common sense perspective, but they are equally impressive in terms of their creativity. I could go on and on about how satisfied I have been with your services, but suffice it to say that our extension of your contract is the tangible evidence of our satisfaction.”